Customer expectations, workplaces, and roles are evolving and expectations for 2023 are presented. With voice searches widely used by customers, businesses could adapt SEO strategies and digital presences, as it’s never too soon to start thinking about what is next. How we work has radically changed in ways none have predicted. Are such changes permanent, or will new business trends and work norms crop up in 2023? Some predictions experts are making for 2023 are:

Workplaces focus on accessibility

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Remote/hybrid work, and returning to the office, are important as productivity has suffered. Businesses had a scattered, inconsistent approach to allow employees to work from home. Business owners realize that they focused more on presence and not on accessibility, as technology tools exist to support work. Many business operations benefit from employees who show up in person. In 2023, connecting the right people to do work more effectively is important. How businesses facilitate work accessibility with productivity, how private networks secure new clients, raise funds and find efficient solutions for business priorities, are the new priorities.

Growing awareness of green-washing

Sustainability is key to purchase decisions by consumers. Research studies show over 50 % of American consumers factor personal values into shopping choices. Consumers from varying generations are paying more for sustainable products. Paying lip service to sustainability is inadequate as savvy consumers are aware about brands and their business practices. H&M was hit by a lawsuit from a shopper alleging ‘green-washing’ practices by the company implying it was more sustainable than in reality. Increasing Government regulations on brands to lower environmental impact ensures that small businesses need to invest and shrink their carbon footprints. In 2023, the focus is on connecting the right people to work efficiently and effectively.

Increasing voice search tech

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Google reports 41% of adults and 55% of teens use voice search daily and this number is rising. Voice searches through Amazon’s Alexa, Siri, and Windows 10 Desktop, is convenient and faster than typing. Most businesses have no voice search in their website and SEO marketing. Specifically, voice search changes how, when, and what people search for, as per SEO experts. Prepare by researching this trend and adapt online stores for voice searches. Optimize websites for voice search to gain an early edge over competitors.

Employees search for job security

The last couple of years were tough for the labor force. A recent survey by Gallup reflects the fatigue among employees, as 53% of workers searched for jobs with a higher degree of security. While many skilled workers in the present job market sought employment, many are choosy about where they work next. Employees desire stability and an assured future with a company. Business owners need to highlight this trend in recruitment outreach and employer marketing materials.

The role of middle management is evolving

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How we work has changed, as also the managers ‘roles. Complex consumer trends, ocial and political turmoil, shifting to remote/ hybrid work, forced employees to evaluate when, where, and how much they work. The manager’s role has been straightforward with middle managers managing employees and providing feedback on performance. Today’s manager works as a leader, coach and mentor. Business owners and leaders understand that middle management roles have changed and these managers need resources and training to succeed.

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